Start a Claim

ATTN: CUSTOMER. TO START YOUR GAP CLAIM, YOU WILL NEED TO PROVIDE A FEW DOCUMENTS TO HELP US ASSEMBLE A COMPLETE CLAIM FOR THE INSURER.

PLEASE SEE THE CHECKLIST BELOW.

IMPORTANT NOTE: WE CANNOT PROCEED WITH A CLAIM WITHOUT ALL OF THE DOCUMENTS LISTED HERE BEING PROVIDED.

IF YOU DO NOT HAVE ALL OF THESE DOCUMENTS AT HAND, PLEASE SEE THE SHORT LIST BELOW OF PLACES FROM WHICH YOU WILL BE ABLE TO REQUEST THESE DOCUMENTS.

  1. YOUR DEALER WILL HAVE THE BILL OF SALE AND BANK LOAN CONTRACT
  2. YOUR INSURANCE COMPANY WILL HAVE COPY OF INSURANCE POLICY, THE VALUATION REPORT, AND WILL PROVIDE YOU WITH A PAYOUT CHEQUE FOR THE WRITTEN OFF VEHICLE
  3. YOUR BANK WILL PROVIDE A HISTORY OF YOUR PAYMENTS MADE, AND A CALCULATION OF OUTSTANDING LOAN BALANCE
  4. YOU WILL NEED TO PRODUCE A POLICE REPORT OF THE INCIDENT IN WHICH YOUR VEHICLE WAS WRITTEN OFF

You will need to produce a Full police report for vehicle thefts, in the event of a accident we need a Accident report

The claim form needs to be printed and filled out

Claim Form

Please click the link below to get your accident report

Get a report for a vehicle collision | ontario.ca

Police report you may get it here

https://www.ontario.ca/page/freedom-information-request
Theft claims needs pictures of all keys
side by side front
side by side back
side by side internal key removed

To begin or continue the claim process, please enter your 6 digit contract number and the last 8 characters/digits of your VIN.

PLEASE NOTE, FOR PURPOSES OF FRAUD PREVENTION AND TO ASSEMBLE A COMPLETE FILE FOR YOUR GAP CLAIM, OUR ADJUSTER MAY REQUIRE ADDITIONAL DOCUMENTS.

BY PROCEEDING WITH THIS GAP CLAIM, I HEREBY STATE THAT MY VEHICLE HAS NEVER BEEN USED TO CARRY FARE PAYING PASSENGERS OR OTHER COMMERCIAL PURPOSES.

I UNDERSTAND THAT MY CLAIM CANNOT BE PROCESSED UNTIL ALL THE DOCUMENTS HAVE BEEN UPLOADED TO THE SYSTEM. OUR SYSTEM WILL ONLY BEGIN THE CLAIM ADJUDICATION FILE REVIEW ONCE ALL DOCUMENTS HAVE BEEN UPLOADED.